The Difficult Conversation Field Guide
A practical tool for preparing, leading, and learning from the conversation you can't avoid.
Created by Jerald Cosey, HFA, for the Five STAR Leadership Academy.
The Difficult Conversation Field Guide
Before
Prepare to Lead
You don't build confidence by avoiding difficult conversations.
You build it by preparing for them, having them, learning from them, and getting better at the next one.
Before
Prepare to Lead
Eight questions that separate what you know from what you're assuming, before you walk in.
During
Lead the Conversation
Seven moves for leading with clarity, courage, and care while staying open to what you learn.
After
Turn Experience Into Development
Six steps to follow through, recognize progress, and get better at the next one.
Try it on a real conversation
Think of a conversation you've been putting off. Work through each phase and check off what you're ready for. Download your results when you're done.
Before
Prepare to Lead
Check each question you can answer right now.
Check yourself. Trust the preparation. Enter the conversation.
0 of 8 checked
During
Lead the Conversation
Check each move you're ready to make.
The goal is not to win. The goal is meaningful movement.
0 of 7 checked
After
Turn Experience Into Development
Check each one you'll follow through on.
The conversation may end. Leadership doesn't.
0 of 6 checked
Next: Capture itYou just walked the whole guide.
Before, during, and after. Enroll to keep the Field Guide with you for the next conversation you can't avoid.
Capture your leadership evidence
Use STAR to turn a hard conversation into proof of how you lead. Try it here and watch your evidence take shape.
Final reflection
What did this conversation teach me, and what will I do differently or better the next time?
The guide closes every conversation with this question, so each one makes you better at the next.
Meet Jerald Cosey
Jerald Cosey, HFA, doesn't just teach healthcare leadership. He has lived it, and he continues to work inside it.
A licensed Healthcare Facility Administrator with nearly a decade of nursing-home administration experience, Jerald serves leaders and organizations as a keynote speaker, leadership strategist, executive coach, and consultant. Through the Five STAR Leadership Academy, he develops tomorrow's senior healthcare leaders.
10,000+
Leaders served
HFA
Licensed Healthcare Facility Administrator
Enroll in The Difficult Conversation Field Guide
Enter your details to access the course. Bring it into the next conversation you can't avoid.
- Before: Prepare to Lead. Eight questions to answer before you walk in.
- During: Lead the Conversation. Seven moves for clarity, courage, and care.
- After: Turn Experience Into Development. Six steps to follow through and grow.
- STAR leadership evidence. Capture what you did and what moved forward.
- Final reflection. Learn from every conversation and get better at the next one.
Model the Behavior. Magnify the Impact.
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Enroll now
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